Terms of Service

1. The service

Agenis provides an AI-powered sales outreach platform: AI voice, SMS, email, and social messaging agents, lead management, sequences, and related tools (the "Service"). The Service is provided by Agenis, Inc. ("Agenis", "we", "us").

By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you represent that you have authority to bind that business.

2. Your responsibilities

You are responsible for the leads you upload, the messages your campaigns send, and compliance with laws that apply to your outreach — including telemarketing, robocall, and messaging regulations (such as the TCPA in the United States), anti-spam laws (such as CAN-SPAM and CASL), and data-protection laws that apply to your contacts.

You must have a lawful basis to contact every lead you load into the Service, honor opt-outs, and respect do-not-call registries applicable to your business. The Service provides consent-tracking and do-not-contact tools to help you, but legal compliance for your campaigns remains your responsibility.

3. Acceptable use

You may not use the Service to send unlawful, deceptive, or harassing communications; to impersonate others; to contact people who have opted out; to distribute malware; or to attempt to breach or overload the platform. We may suspend accounts engaged in abuse, illegal activity, or activity that puts other customers or message deliverability at risk.

4. AI-generated content

Parts of the Service use artificial intelligence to draft and conduct conversations, suggest prospects, and analyze data. AI output can be inaccurate. You are responsible for reviewing how your AI agents are configured, the claims they are permitted to make, and the results they produce. AI-suggested prospect data is unverified and provided as research starting points only.

5. Fees and billing

Paid plans are billed in advance on a monthly basis via our payment processor, Stripe. Plan limits (such as voice minutes and message volumes) are described on the pricing page. Fees are non-refundable except where required by law. We may change pricing with notice effective at your next billing cycle.

You can cancel at any time; cancellation stops future charges and your plan remains active until the end of the paid period.

6. Agenis SMS program

When you affirmatively check an SMS consent box on an Agenis form, you agree to receive recurring automated promotional and personalized marketing text messages from Agenis at the mobile number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. For assistance, email info@agenis.io. Your mobile carrier's terms and privacy practices also apply.

7. Your data

You retain all rights to the data you upload (leads, knowledge documents, conversation content). You grant us the limited rights needed to operate the Service — storing, processing, and transmitting your data to provide the features you use, including sending it to the AI and communication providers that power those features.

How we handle personal data is described in our Privacy Policy.

8. Disclaimers and liability

The Service is provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted availability, deliverability of any message or call, or any particular sales outcome.

To the maximum extent permitted by law, Agenis's total liability arising out of the Service is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect, incidental, or consequential damages.

9. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms. If you want a copy of your data when leaving, contact us before or shortly after termination and we will work with you to export it within a reasonable period before deletion.

10. Changes

We may update these Terms from time to time. If we make material changes we will notify account holders by email or in-app notice before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

11. Contact

Questions about these Terms? Email info@agenis.io or reach us through the contact page.