Privacy Policy

1. What this policy covers

This policy explains how Agenis, Inc. ("Agenis", "we") collects and uses personal data when you visit our website, sign up for the platform, or when your business uses Agenis to run outreach. It covers two kinds of people: our customers (you and your team), and the leads whose information customers upload into the platform.

2. Data we collect from customers

Account data: your name, business name, email address, and password (stored as a salted hash — we never store plain-text passwords).

Billing data: handled by Stripe, our payment processor. We do not store card numbers on our servers.

Usage data: how you use the platform (features used, campaign activity, support requests) so we can operate, support, and improve the Service.

Website data: if you fill in a form on our site (contact, demo request, downloads) we store what you submit, including marketing attribution such as which page or campaign brought you to us.

3. Lead data customers upload

Customers upload or connect lead information (names, emails, phone numbers, company details, conversation history) to run their outreach. For this data, the customer is the data controller and Agenis is a processor: we store and process it only to provide the Service to that customer, scoped strictly to their workspace.

We never sell lead data, never share it between customer workspaces, and never use one customer's leads to benefit another customer.

4. AI processing

Conversations, drafting, data-import mapping, and prospect research are powered by third-party AI model providers. The content needed for those features (for example, a lead's reply that the AI must respond to) is sent to those providers for processing, solely to deliver the feature you are using.

5. Communications providers

To place calls and send messages, the necessary contact details and message content are shared with communications providers (for example, telephony and email delivery providers) solely to deliver those communications.

6. Facebook and Messenger data

When a customer connects a Facebook Page to Agenis using Facebook Login, we receive the permissions the customer approves (to list the Pages they manage, subscribe our app to the Page's messaging events, and send and receive Messenger messages for that Page). We store the customer's Page ID, Page name, Facebook user ID, and a Page access token. The token is stored encrypted and is used only to receive and reply to messages sent to that Page.

When someone messages a connected Page, we receive their Page-scoped ID and the content of their messages (and, where applicable, their public profile name) and store the conversation in that customer's workspace only. We use it to show the conversation to the customer and to send replies. Replies may be written by an AI assistant, which identifies itself as an AI. We reply only within the window Facebook allows after a person messages the Page, and we do not sell this data, use it for advertising, or share it between customers.

A customer can disconnect their Page at any time in Integrations, and anyone can remove the Agenis app from their Facebook account at any time. When Facebook notifies us that the app was removed or that a person asked for deletion, we delete the Page connection and the Facebook contact details we hold for that Facebook account. Messenger conversations can also be deleted on request: email info@agenis.io. See our Data Deletion Instructions for how to request deletion.

7. Cookies and analytics

We use cookies necessary for signing in and keeping your session secure. Marketing pages may record which campaign or referrer brought a visitor to us so customers' attribution and our own marketing reporting work.

8. SMS communications and consent

If you separately check an SMS consent box on an Agenis form, we may send recurring automated promotional and personalized marketing text messages to the mobile number you provided. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply.

You can reply STOP to cancel at any time or HELP for help. We retain the consent statement, program version, submission page, timestamp, IP address, user agent, and contact information as evidence of your choice. Carriers are not liable for delayed or undelivered messages. Email info@agenis.io for assistance.

9. Retention and deletion

We keep your data while your account is active. When you close your account, or when a lead opt-out or deletion request requires it, we delete the relevant data within a reasonable period, except where we must retain records for legal, billing, or compliance reasons (such as consent and opt-out logs, which we keep to demonstrate compliance).

10. Security

Connections to the Service use encrypted transport (HTTPS), every query is scoped to a single customer workspace, integration credentials are stored encrypted, admin access is restricted, and compliance-relevant events are recorded in an audit trail. See our Security overview for more detail.

11. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal data. Contact us through the contact page and we will respond to verified requests. If you are a lead who received outreach from a business using Agenis, we will route your request to that business, who controls your data, and assist them in honoring it.

12. Changes and contact

We will post updates to this policy here and notify customers of material changes. Questions? Email info@agenis.io or reach us through the contact page.